Privacy Policy

Effective Date: July 20, 2025

Seinetime.ai (« we, » « us, » or « our ») is a French-based Agentic Intelligence Platform (AIP) that empowers businesses with AI-driven tools to observe, understand, automate, and respond to operations through natural language interactions, data integration, and autonomous agents (e.g., Intelligent Agent, Personalized Agent, Delivery Agent). We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable French laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website, platform, services, or related applications (collectively, the « Services »). It applies to all users, including visitors, registered users, and business clients.

If you have any questions or wish to exercise your rights, contact us using the details in Section 10.

1. Identity and Contact Details

Seinetime.ai is the data controller responsible for your personal data.

Company Details: SEINETIME, 54 Avenue Georges Clémenceau 92330 Sceaux, France
Email: contact@seinetime.ai
Phone: +33 7 82 26 18 86
Data Protection Officer (DPO): Félix TA, felix.ta@seinetime.ai.

We have appointed a DPO as required under GDPR for our large-scale processing of personal data in AI services.

2. What Data Do We Collect?

We collect the following categories of personal data:

Personal Identification Information: Name, email address, phone number, job title, company name (provided during registration or inquiries).
Usage and Technical Data: Interaction logs with AI features (e.g., queries, automation workflows), timestamps, IP address, device information, browser type.
Business Data: Uploaded or integrated data for AI processing (e.g., operational datasets, analytics inputs), which may include personal data if you provide it.
Feedback and Communications: Survey responses, support tickets, or emails.

We do not collect special categories of data (e.g., health, racial origin) unless explicitly provided by you for specific AI features, in which case we require your explicit consent.

3. How Do We Collect Your Data?

You directly provide most data when you:

Register for an account or subscribe to Services.
Use our AI tools (e.g., uploading data for analysis or automation).
Contact us via forms, email, or support channels.
Participate in surveys or provide feedback.

We collect data automatically via:

Cookies and similar technologies (see Section 8).
Server logs and analytics tools for usage patterns.

We may receive data indirectly from:

Third-party integrations (e.g., API connections to your business tools, with your consent).
Partners or public sources for verification (e.g., business directories).

If data is collected indirectly, we will inform you within one month or at first contact.

4. How Will We Use Your Data?

We process your data for specific purposes, based on legal grounds under GDPR:

To Provide and Improve Services (Legal Basis: Performance of a contract or legitimate interests): Manage accounts, deliver AI-driven automation, analyze data, generate insights, and personalize experiences.
To Communicate (Legal Basis: Consent or legitimate interests): Send service updates, newsletters, or support responses.
For AI Development (Legal Basis: Legitimate interests): Use anonymized data to train and improve AI models (we do not use identifiable personal data for training without consent).
For Security and Compliance (Legal Basis: Legal obligation or legitimate interests): Detect fraud, ensure platform security, and comply with laws.
For Marketing (Legal Basis: Consent): Send promotional offers about AI features or partners (see Section 5).

We conduct legitimate interest assessments to balance our needs with your rights. We do not engage in automated decision-making with legal or significant effects without your consent or safeguards; AI outputs (e.g., recommendations) are advisory and subject to human review if impactful.

Recipients of Data: We share data with:

Service providers (e.g., cloud hosts like AWS in the EU, AI processors).
Legal authorities if required.

International Transfers: Data may be transferred outside the EEA (e.g., to US-based tools) with safeguards like EU Standard Contractual Clauses or adequacy decisions.

Providing certain data (e.g., email for account creation) is required; without it, you may not access Services.

5. Marketing

We may send you information about our AI services or partners that we think you’ll like. You can opt out anytime via unsubscribe links or by contacting us. We do not sell your data for marketing.

6. How Do We Store Your Data?

We store data securely in EU-based servers (primarily in France) with encryption, access controls, firewalls, and regular audits. We retain data for:

Active accounts: As long as needed to provide Services.
Post-termination: Up to 2 years for legal/compliance reasons or 6 months for backups.

After retention periods, data is securely deleted or anonymized. We comply with GDPR storage limitation principles.

7. What Are Your Data Protection Rights?

Under GDPR, you have the following rights:

Access: Request copies of your data.
Rectification: Correct inaccurate or incomplete data.
Erasure (« Right to be Forgotten »): Delete data under certain conditions.
Restriction: Limit processing under certain conditions.
Objection: Object to processing based on legitimate interests or for marketing.
Portability: Receive data in a structured format or transfer it.
Withdraw Consent: At any time, where processing relies on consent.
Automated Decisions: Not be subject to solely automated decisions with significant effects; request human intervention.

To exercise rights, contact us (see Section 10). We respond within one month (extendable if complex). No fee usually applies, but we may charge for excessive requests.

You can lodge a complaint with CNIL (Commission Nationale de l’Informatique et des Libertés) at:

Website: www.cnil.fr
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.

8. Cookies and Similar Technologies

Cookies are small files that help us improve your experience. We use:

Functionality Cookies: Keep you logged in, remember preferences.
Analytics Cookies: Track usage (e.g., via Google Analytics) to enhance AI features.
Advertising Cookies: Show relevant ads (if applicable).

For details, visit allaboutcookies.org. Manage cookies via your browser settings or our cookie banner (we obtain consent where required). Disabling may limit functionality.

9. Privacy Policies of Other Websites

Our Services may link to third-party sites (e.g., integration partners). This Policy applies only to Seinetime.ai; review their policies for external sites.

10. Changes to This Privacy Policy

We review this Policy regularly and post updates here. Check back for changes. Significant updates will be notified via email or in-app notices. Last updated: October 13, 2025.

11. How to Contact Us

For questions, rights exercises, or complaints:

Email: contact@seinetime.ai
Phone: +33 7 82 26 18 86
Mail: SEINETIME, 54 Avenue Georges Clémenceau 92330 Sceaux, France

For CNIL complaints, see Section 7.